What Makes Leaders Inspirational?

People may not remember exactly what you did or what you said, but they will always remember how you made them feel.
— Maya Angelou

Dear Reader,

Here are three articles I’ve read this month that I think you’ll find useful for managing employees and millennials in the workplace. Each of these are consistent with many of the same leadership principles that appear in my book, Inspire Accountability.

Stay tuned! My book will be available this month for pre-order! You can access your free chapter, today.

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Here are some qualities that I have observed that make leaders inspirational:

1) Effective listening skills
Unless you're listening to people, you'll never know what people really think. Too many leaders multi-task when people are talking and send the message that what they are saying isn’t important.  You control the conversation when you ask questions and powerful questions force people to think and share what they really know and why they think what they do. In my book, Inspire Accountability, I provide a lot of good questions that get to the heart of what is motivating people’s behavior.

2) Showing you care
How people feel about themselves is often influenced by how they are treated at work.  As a leader, you need to be sensitive to how you make people feel.  If you want people to care about you and the company, you have to demonstrate that you care about them - their learning, their career, their growth,  their development and their life outside of work, including their family and personal interests.

3) Being decisive
When you give an order or make a request, people must know you are not going to change your mind or forget what you requested. While it is ok to occasionally change your mind, you don’t want to appear indecisive or give orders that people begin to execute and then tell them to stop and do something else! 

4) Clear, unambiguous communication
Leaders need to be clear about standards, deadlines and metrics so people know how to stack-rank their priorities and whether you want something done quickly or perfectly. It’s also important for you to be clear about your priorities and what can wait. It helps to check in on their capacity to take on a new task and understand what else is on their plate before making a new request.  Some of the questions that will help you with this are in my book, Inspire Accountability,  in the chapter about Capacity.